Privacy Policy

1. Information We Collect

RestroTalk, Inc. ("RestroTalk," "we," "our," or "us") operates an AI-powered voice agent platform for restaurants. We collect information in the following ways:

Information You Provide Directly

• Contact information: name, phone number, and email address when you sign up, request a demo, or register for SMS notifications.
• Business information: restaurant name, location, menu details, and operating hours provided during onboarding.
• SMS consent data: your mobile phone number, consent timestamp, consent language, and opt-in method when you subscribe to SMS notifications.

Information Collected Automatically

• IP address and browser/device type when you visit our website.
• Call data including call duration, transcripts, and order information processed through our AI voice agent.
• Usage data and analytics about how you interact with our platform.

2. SMS Messaging Program

When you provide your mobile phone number and consent to receive SMS messages through our website or during a call with our AI voice agent, we collect and store:

• Your mobile phone number in E.164 format
• The date and time of your consent
• The exact consent language you agreed to
• The method by which you opted in (web form, verbal consent during call, etc.)
• The restaurant associated with your consent

SMS consent data is stored separately in our sms_web_signups and sms_consent_audit tables and is never sold or shared with third parties for marketing purposes.

3. How We Use Your Information

We use the information we collect to:

• Deliver the SMS notifications you requested (order confirmations, updates, reminders)
• Operate and improve our AI voice agent platform
• Process and fulfill orders placed through our system
• Respond to customer service inquiries
• Maintain TCPA-compliant records of SMS consent
• Send transactional emails and service-related communications
• Comply with legal obligations

We do not use your information to send unsolicited marketing messages, sell your data to third parties, or build advertising profiles.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Restaurant partners: Order and customer data is shared with the specific restaurant you are ordering from in order to fulfill your order.
• Service providers: We use trusted third-party providers (Twilio for SMS delivery, Microsoft Azure for cloud infrastructure) under strict data processing agreements.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of RestroTalk, our users, or the public.
• Business transfers: In the event of a merger or acquisition, your information may be transferred as part of that transaction, subject to the same privacy protections.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• SMS consent records: Retained for a minimum of 4 years to comply with TCPA requirements, even after you opt out.
• Opt-out records: Retained indefinitely to ensure we honor your request to not receive messages.
• Call transcripts and order data: Retained for 2 years, then anonymized or deleted.
• Account data: Retained until account deletion is requested, then deleted within 30 days.

6. Your Rights & Choices

SMS Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message. You will receive one final confirmation message, then no further messages. You can re-subscribe at any time by texting START or by visiting our SMS signup page.

Access & Deletion

You have the right to request access to the personal information we hold about you, request correction of inaccurate data, or request deletion of your data (subject to our legal retention requirements). To exercise these rights, email privacy@restrotalk.com.

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information. To submit a CCPA request, email privacy@restrotalk.com.

7. Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS 1.2+) and at rest
• Access controls limiting who can view sensitive data
• Regular security reviews and monitoring
• Secure cloud infrastructure (Microsoft Azure)

No method of transmission over the Internet or electronic storage is 100% secure. If you believe your information has been compromised, contact us immediately at security@restrotalk.com.

8. Cookies & Tracking

Our website uses cookies and similar technologies to improve user experience and analyze traffic. We use:

• Essential cookies: Required for the website to function (e.g. session management).
• Analytics cookies: Help us understand how visitors interact with our site (aggregated, anonymous data).

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us at privacy@restrotalk.com and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or SMS. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@restrotalk.com
• Support: support@restrotalk.com
• Mailing address: RestroTalk, Inc., United States

For SMS-specific opt-out requests, reply STOP to any message or email support@restrotalk.com with your phone number and we will process your request within 24 hours.